The team at Adair Homes is steadfastly focused on the company’s core mission: to build clients the custom home of their dreams. Every time a family comes aboard, the company sends out a thank you card signed by the staff, celebrating the future homeowners. The note includes the story of the homeowner’s journey, and their ‘why’ for building with Adair. This provides a reminder of what motivates the company’s employees every day.
HOME IS WHERE THE HEART IS
Making An Impact
“There are a lot of different companies selling a lot of different things,” said Adair Homes CEO Byron Van Kley, “but your home is probably the most important thing to you. It’s the place where you have family memories. We get to be a part of that, and our employees understand that.”
“At Adair, there are a lot of people who work here who never meet the homeowners themselves,” said Lynn Tribon, director of training and customer experience. “Having a way for Adair as an entire company to celebrate, and to know something about the person they are building for, is really impactful.”
Melissa Galland, director of marketing at Adair Homes, said that messages like these are sent out on a consistent basis, keeping employees connected to the big picture and the company’s core values.
Adair Homes was nominated for the Oregonian Media Group’s Top Workplaces competition, an event based solely on employee surveys about their work environment, now in its ninth year.
Adair Homes is a unique company in the world of custom homes, as their customers are individual families who already own land, as opposed to other companies who build large developments or subdivisions. This niche lends to a more personalized experience, where Adair customers have the opportunity to be a part of the process itself. For example, some customers may choose to do the landscaping, painting, or other tasks on their own.
About Adair Homes
With 50-plus years in the industry, Adair’s long term commitment to treating each customer with honesty, integrity, and respect has paid off, 21,000 customers strong and counting.
At Adair Homes, our mission states: it is our privilege to build our customers the home they have always dreamed of. We believe in providing the greatest value for our customer’s dollar and finding innovative ways to value engineer homes. We believe that we can offer an outstanding customer experience that is both enjoyable and rewarding—and offer this one-of-a-kind customer experience as the largest on-your-lot builder in the West. For more info, get in touch with us here or call 1-844-518-7072.